On this page, you’ll find answers to some of the questions we’re most commonly asked by our certified businesses and electrical professionals seeking to join one of NICEIC’s schemes.
Help with billing
Application and cancellation fees must be paid in full.
Otherwise, you can pay your annual certification fee in monthly instalments when you pay by direct debit. To find out more, please contact our Customer Services team on 0333 015 6625 and select options 5 and 3.
Otherwise, you can pay your annual certification fee in monthly instalments when you pay by direct debit. To find out more, please contact our Customer Services team on 0333 015 6625 and select options 5 and 3.
Copy invoices can be downloaded on the NICEIC Customer Portal. If you don’t have access to the Customer Portal or have lost your details, please contact our Customer Services team on 0333 015 6625 and select options 5 and 3.
To set up a direct debit, please contact our Customer Services team on 0333 015 6625 (options 5 and 3); they can help you arrange this over the phone. Please note we would need authorisation from the Principal Duty Holder and the bank account holder before setting up a direct debit.
A supplementary assessment fee is payable if your assessment lasts longer than three hours. If you’re certified on our Approved Contractor or Domestic Installer Schemes, a three-hour assessment is included in your annual fee.
Questions about your scheme
To join the Rented Sector Scheme, you will need to first become certified on the Approved Contractor Scheme to include Electrical Installation Condition Reports (EICRs) within your scope of work. You would then be able to carry out EICRs in all types of premises.
No. You’ll need to pay your annual fee for your current scheme while going through the application process for the new scheme. Once you are fully certified on the new scheme, the months remaining on your previous certification will be refunded/credited.
If you have any questions about your application, please contact our Applications team on 0333 015 6626 or email applications@niceic.com.
If you have any questions about your application, please contact our Applications team on 0333 015 6626 or email applications@niceic.com.
We will be sad to see you go, but we understand that people’s circumstances change. To cancel your business's certification, please contact our Administration team on 0333 015 6625 or email electricaladmin@niceic.com.
Being an NICEIC-certified business is not just about the credibility of being with the industry’s most recognised body. We offer access to best-in-class technical support, high-quality CPD resources, exclusive discounts and so much more. Find out more about the benefits of certification.
Updating your details and using our services
You can request a change of company details via the NICEIC Customer Portal. Go to the Account Management section and scroll down to Company Details. If you don’t have access, please contact our Customer Services team on 0333 015 6625 (selecting options 5 and 3), and we’ll be happy to give you a hand.
Your Online Certification user may not be linked to the Customer Portal. Please contact our Customer Services team on 0333 015 6625 (selecting options 5 and 3), and we’ll see what we can do to help.
You may be able to access the NICEIC Shop using your Online Certification username and password. You might also be able to get in using your email address. If you can’t get in, please contact our Customer Services team on 0333 015 6625 (selecting options 5 and 3) and we’ll be happy to help.
Invoices and payments can be accessed via the NICEIC Customer Portal, which provides a convenient way to manage your account with NICEIC. If you don’t have access, please arrange for your Principal Duty Holder to contact us.
Setting up a direct debit is a great option to reduce admin for your business. Y ou can also make a payment via our payment line on 0333 016 6631.
Please contact Customer Services on 0333 015 6625 (selecting options 5 and 3) if you need any more help.
Setting up a direct debit is a great option to reduce admin for your business. Y ou can also make a payment via our payment line on 0333 016 6631.
Please contact Customer Services on 0333 015 6625 (selecting options 5 and 3) if you need any more help.
Webinars and CPD (Continuous Professional Development)
We have a wide range of CPD resources available to our certified businesses that you can pass on to your engineers to support their learning and development.
For example, your engineers can book onto one of our The Wire webinars using your company’s NICEIC certification number and their own email address. You can also pass on your copy of Connections to employees so they can read our detailed technical articles, or forward on The Circuit e-newsletter so they can learn about upcoming regulatory updates and important information relating to your certification. You could also book your engineers onto one of NICEIC’s many training courses and qualifications for more formal recognition of their skills.
To find out about the full range of exclusive CPD resources we provide for our certified businesses, visit our CPD hub.
For example, your engineers can book onto one of our The Wire webinars using your company’s NICEIC certification number and their own email address. You can also pass on your copy of Connections to employees so they can read our detailed technical articles, or forward on The Circuit e-newsletter so they can learn about upcoming regulatory updates and important information relating to your certification. You could also book your engineers onto one of NICEIC’s many training courses and qualifications for more formal recognition of their skills.
To find out about the full range of exclusive CPD resources we provide for our certified businesses, visit our CPD hub.
All live episodes of The Wire will be available to watch on-demand within 14 days.
Once you have watched a webinar, you will receive an email with your CPD certificate. Alternatively, there is a link in the top right corner of the page when you’re watching a webinar called ‘CPD Certification’, where you can find all your CPD certificates.
There are so many learning and development activities that can count as CPD – watching an episode of The Wire, reading the electrotechnical articles in NICEIC’s Connections magazines, receiving training from other colleagues and completing self-development learning in the electrical industry.
To find out more about the exclusive CPD resources NICEIC provides for its certified businesses, visit our CPD hub.
To find out more about the exclusive CPD resources NICEIC provides for its certified businesses, visit our CPD hub.
Still need help?
Please get in touch if we can help in any way.