These terms, including the Website Terms of Use (and any other terms referenced below), apply to your use of the ‘Find a trusted tradesperson tool’, accessible via our website at Find a trusted NICEIC tradesperson.
If you do not agree to any of these terms, do not use the ‘Find a trusted tradesperson tool’.
The ‘Find a trusted tradesperson tool’ allows users ('you, your') to search our register of "NICEIC Certified Businesses" ('the NICEIC Search Tool') for free, in accordance with these terms.
For the purpose of these terms, a 'NICEIC Certified Business' means a business listed on our search directory, which has been assessed in accordance with the relevant scheme rules and has received the stated accreditation, subject to clause 6.3.
These terms outline how the ‘Find a trusted tradesperson tool’ functions.
1 Who we are and how to contact us
1.1 The ‘Find a trusted tradesperson tool’ is made available by Certsure LLP (trading as NICEIC) ('we, our, us, Certsure'), with company number OC379918, registered in England with registered address: Warwick House Houghton Hall Park, Houghton Regis, Dunstable, Bedfordshire, LU5 5ZX.
1.2 If you have any comments, queries or suggestions, you can contact us via email enquiries@niceic.com, by calling 0333 015 6625, or by visiting our Contact Page.
2 Other terms apply
2.1 The following additional terms apply to your use of the ‘Find a trusted tradesperson tool’:
2.1.1 Website Terms of Use, which sets out the general terms governing your access and use of any page on our site (including the ‘Find a trusted tradesperson tool’);
2.1.2 Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us; and
2.1.3 Cookie Policy, which sets out information about the cookies on our site.
3 How the search works
3.1 You do not need to register or to subscribe in order to submit a search via the ‘Find a trusted tradesperson tool’.
3.2 The ‘Find a trusted tradesperson tool’ is free for you to use for your own use in accordance with these terms.
3.3 We receive no commission based on whether a NICEIC Certified Business has been engaged as a result of a search.
3.4 This is a searchable directory that enables you to be introduced to NICEIC Certified Businesses. We do not act as an agent for any NICEIC Certified Businesses, or for you.
3.5 To make a search you must include certain requested information in your search to help return a matching result. This may include:
3.5.1 type of property;
3.5.2 nature of the work to be carried out on the property;
3.5.3 the post code of your property;
3.5.4 your contact details (including email and telephone) in order that a matching NICEIC Certified Business may contact you, if you choose; and
3.5.5 any other information we reasonably request for the purposes of obtaining a search result.
3.6 Subject to the other disclaimers set out below, we do not guarantee that the ‘Find a trusted tradesperson tool’ will produce any matching results.
4 Results
4.1 If there are any NICEIC Certified Businesses that match your search criteria, then these will be presented to you in your search results, in order of the closest match.
4.2 There is no preferential ranking or other paid ranking system underlying the ‘Find a trusted tradesperson tool’. The results are presented in order of how closely they match your search criteria and NICEIC is not making any recommendations.
4.3 The results will also include basic details of the relevant NICEIC Certified Businesses.
5 Contacting you
5.1 Once your search results have been produced, you will be prompted to select 'individually' which NICEIC Certified Businesses to contact. Whichever NICEIC Certified Businesses you select to contact, you acknowledge that they may contact you. Depending on your selection, we will generate a 'ticket' email for the NICEIC Certified Business(es), summarising the basic details of your search ('Ticket') so that they can respond.
5.2 The NICEIC Certified Business(es) will then either accept or reject your Ticket. If they accept the Ticket, we will forward the contact details you provided to them, so they can contact you.
5.3 If the NICEIC Certified Business rejects your Ticket, you will receive an email saying so and saying that you can resubmit a search if you choose.
5.4 We do not guarantee that a NICEIC Certified Business will contact you.
6 Decision to work with contractors
6.1 It is a matter for you and the relevant NICEIC Certified Businesses to decide whether to work together. You are not obliged to engage them formally based on a search alone, and if you do engage them, that is a matter for you and them, not Certsure.
6.2 Any works agreed to be performed, or any other engagement with a NICEIC Certified Business, is subject to their terms of service.
6.3 We can only present the specified credentials of the NICEIC Certified Business at the time of search, subject to the remainder of this clause. In between the time of your search, and you making a decision to engage them (or thereafter) it is possible that a NICEIC Certified Business leaves our register, or is suspended, or otherwise loses any relevant accreditation. It is also possible that a NICEIC Certified Business is no longer on our register despite its continued appearance in search results due to a lag or delay in updates being applied to the register.
6.4 It is your responsibility to carry out your own due diligence to satisfy yourself that a NICEIC Certified Business, meets your requirements, including that they comply with any schemes, standards, codes, certifications or regulatory requirements and otherwise has the credentials you need.
6.5 Notwithstanding any actions carried out by us in relation to any user, or NICEIC Certified Businesses, we do not represent or act as agent in relation to any NICEIC Certified Businesses, or you.
6.6 Certsure is not responsible for:
6.6.1 the accuracy, quality, safety or legality of any NICEIC Certified Businesses, their services, or their acts or omissions;
6.6.2 NICEIC Certified Businesses to co-operate with you or to accept your Ticket;
6.6.3 any services of the NICEIC Certified Businesses, any engagement, arrangement, meeting or communication you have with them;
6.6.4 so far as is permitted by law, any liability, loss, damage, injury, cost, expense, fine, demand, claim or proceeding incurred by any person whatsoever in connection with your use of the ‘Find a trusted tradesperson tool’ and/or any interaction with any NICEIC Certified Business or provision of their services;
7 The Platinum Promise
7.1 The Platinum Promise outlines our commitments in relation to the services of any NICEIC Certified Businesses and when they will apply, subject to the specific criteria set out in the Platinum Promise.
8 Access and service level
8.1 We provide free access to the ‘Find a trusted tradesperson tool’ on an 'as is' basis, without any warranty or guarantee whatsoever.
8.2 We may take the ‘Find a trusted tradesperson tool’ down permanently, or suspend it temporarily, at any time for any reason.
8.3 We make no guarantee that the ‘Find a trusted tradesperson tool’ will be accurate or up to date, uninterrupted or error-free, or that results will meet your requirements or that it will be available.
8.4 We do not guarantee that NICEIC Certified Businesses you engage will comply with any schemes, standards, codes, certifications or regulatory requirements other than as expressly specified by us.
8.5 We are not responsible for any third party content or sites we link to.
8.6 Any liability of Certsure in relation to the ‘Find a trusted tradesperson tool’ is excluded and limited so far as is legally possible, and as described in the Website Terms of Use.
8.7 We may change the ‘Find a trusted tradesperson tool’ and how it works at any time with or without notice.
9 Obligations on users
9.1 By accessing and using the ‘Find a trusted tradesperson tool’, you accept and agree to comply with all terms set out in the Website Terms of Use, which also apply to your use of the ‘Find a trusted tradesperson tool’, and in addition you specifically agree not to:
9.1.1 use the ‘Find a trusted tradesperson tool’ to provide services to third parties or for resale; or
9.1.2 license, sell, rent, distribute or otherwise commercially exploit the ‘Find a trusted tradesperson tool’ or make it available to any third party.
10 Data protection
10.1 Our Privacy Notice sets out any personal data we collect and how we process that personal data in relation to the ‘Find a trusted tradesperson tool’.
11 Other provisions
11.1 From time to time we may update or amend these terms or the ‘Find a trusted tradesperson tool’ itself, with or without notice.
11.2 Nothing in these terms is intended to or shall operate to create a partnership between you or us, or anyone else, nor authorise any party to act as agent for the other.
11.3 The Jurisdiction and Dispute rules set out in the Website Terms of Use apply to these terms.