Help and guidance for the NICEIC Online Certification System

This page is your go-to resource for using the NICEIC Online Certification System – whether you’re new or need a quick refresher.

Find step-by-step guides, video tutorials, FAQs, and troubleshooting tips all in one place. These are also available to view in the NICEIC Online Certification System. 


New to the system?

Watch our demo.

 

Access step by step guides and video tutorials 

Explore practical video walkthroughs designed to support your use of the NICEIC Online Certification System, from setup to submission. 

Topics covered include: 

  • Create and finalise a new form
  • Resend a user’s invitation email
  • Create forms from templates
  • Create a new building control notification
  • How to set a form ready for QS review

Video walkthroughs

Key benefits

We’ve designed the NICEIC Online Certification System with your requirements in mind. Key benefits include:

  • Offline access to recently used forms – even without internet access. No app needed.
  • Use on desktop, tablet, and mobile.
  • Advanced data exports for your reporting purposes.
  • Search and filtering – find what you need fast.
  • Real-time alerts and certificate previews.
  • Attach PDF uploads of manuals and handover docs to forms.
  • Built-in tooltips and guides for smoother navigation.
  • Third-party approval – send forms for sign-off with ease.
  • Automatic continuation sheets.
  • Audit trail and notes for better tracking.
  • Quick corrections – easily fix and resend rejected building control notifications.

Troubleshooting

Having issues? Try these solutions.

The system is not working with my browser

Please make sure you are using the latest version of Chrome, Edge, or Safari. Check: https://www.whatismybrowser.com/

Emails from the system are not being received or going to junk

Add noreply@nocs.niceic.com to your safe senders list to avoid missing important updates.

Need help?

If you have a question about the system, please contact our NICEIC Online Certification System helpline.

E: support@niceic.com

T: 0333 015 6630

FAQs

Below are some of the most frequently asked questions our support team have received.

• First, check your junk/spam folder for an email from noreply@nocs.niceic.com.
• If you can’t find it, go to https://nocs.niceic.com/.
• Click Trouble logging in? and enter your email address. You’ll receive a new invite email.
• If you still don’t receive anything:
  • • Contact your PDH/QS for further support and to check if an account has been created.
• If you are the PDH/QS, contact the NICEIC support team:
1. Go to https://nocs.niceic.com/
2. Click Trouble logging in?
3. Enter your email address.
4. You’ll receive an email with instructions to reset your password.
To add additional users:
1. Go to the Listing page under Users.
2. If you have the right permissions, you’ll see the Create New option. Click it.
3. Enter the new user’s details and set their permissions.
4. Click Save & Close.
An invitation will then be sent to the email address you entered, so the new user can activate their account.
 
To update a user’s permissions or role:
1. Go to the Users section in the menu and open the Listing page.
2. Find the user you want to update and click the pencil icon on the right hand side.
3. Adjust their permissions or select a new role from the available options.
4. Click Save & Close to apply the changes.

If you don’t see the option to edit permissions, you may not have the required access level. In this case, contact your PDH/QS.